Customer service reps : Your job is not to argue with the customers
More than twenty years ago I worked for a Greek ISP as a customer support technician. Those were the early days of the Internet, and the average customer had just upgraded their modems to 14.4 kbps speeds. As a customer service rep, my job was to listen to the customer, understand their problem, and offer […]
Acro - Wednesday, July 20, 2016 - 13:19
Uniregistry App : Very useful, very dangerous
During last year’s summer, I had to drag along an aged laptop to the beach house, just to keep up to the release of previously reserved domains. When typing on an old VAIO was not possible, I used my Samsung Galaxy S3, another aged relic, to log into my Uniregistry account. It took a lot […]
Acro - Monday, July 18, 2016 - 0:44
Ghost domains after eNom hands over registrars to Network Solutions
Late last month I pointed out how Network Solutions acquired a group of drop-catching registrars owned by eNom. The list of ICANN-accredited registrars were used by SnapNames to allocate resources to, in order to catch domains. Today, July 12th, SnapNames utilized Network Solutions as the official registrar for domains caught on my b...
Acro - Tuesday, July 12, 2016 - 22:41
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Uniregistry.com Brokerage : Is the 15% commission worth it?
Domain Name Sales has announced that they are merging their team with Uniregistry Market, forming Uniregistry.com Brokerage. The restructuring might seem internal, but it’s yet another indication that Frank Schilling‘s foundation is placing its full support behind the new Uniregistry Market brand that launched not too lon...
Acro - Friday, July 8, 2016 - 13:19
Domain negotiation : Dealing with the buyer’s limited budget
When negotiating on a domain sale, one of the most challenging moments is when the interested party declares the domain as being beyond their budget. Depending on the domain’s valuation, you might have the ability to offer the asset at a discount. However, it’s best not to do that right away, or even at all, […]
Acro - Thursday, July 7, 2016 - 13:21
Can’t get away from Network Solutions!
Network Solutions might be the original domain registrar, but these days they maintain a different relationship with domain investors. Keeping one’s domains at one registrar versus another, is a matter of personal choice. NetSol is owned by Web.com along with Register.com. I don’t register domains at Network Solutions, an...
Acro - Tuesday, June 28, 2016 - 19:31
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NameJet works great as a domain selling venue
I’ve recently listed and sold a small group of quality domain names on NameJet, utilizing their public auction venue. I’m very happy with the results, and for having the ability to follow the ongoing auction live, through the NameJet system. It can be entertaining as well. 😀 The way it works: An agreement is signed [R...
Acro - Monday, June 13, 2016 - 13:58
Domain auctions : Prompt support from NameJet
I’ve been a member of NameJet since 2007, having spent a pretty dollar acquiring premium domains in the secondary market. My primary focus has been that of aged, .com domains that are dictionary words, two word composites and brandables. I don’t discount .net and .org domains, they hold their reselling potential well. Dom...
Acro - Saturday, May 28, 2016 - 11:27
Domain inquiries : Not every CEO is an “arsehole,” but this one is
A startup I worked for many moons ago, thrived on the firecracker personality of its CEO, a Kiwi expatriate. The guy was highly demanding, but was also a good listener that could tell BS and well-documented arguments apart. It wasn’t random that despite several rounds of layoffs, I remained with the company until its final [...
Acro - Friday, May 27, 2016 - 12:42
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Branding : You dictate a domain’s worth, not the market
Unique products are often touted as overpriced, expensive, outlandish – and every other epithet available to describe a high monetary value in a negative manner. And yet, it’s the uniqueness of such products that defines their value and price. There are very few things more unique than domain names, and as far as digital ...
Acro - Tuesday, May 17, 2016 - 17:2
Lucky strike : How I beat user ‘First’ on a NameJet domain auction
This past week has been outstanding, both for the number of sales and the results of domain acquisitions I achieved. While no personal records were set, it’s still a representation of a healthy year almost halfway already. Domaining is far from dead, as long as one’s domain portfolio is diversified. Domain sales have been...
Acro - Monday, May 16, 2016 - 12:32
Domain inquiries : Will dot .Blog will be the end of lowball offers?
As a domain investor with an aged portfolio of both generic and two word compound domains, I receive a fair share of inquiries that are lowballs. These blatant attempts at getting a domain for an unrealistically low price are ignored, but still quite annoying. A type of domain inquiry similar to the “poor student” variety...
Acro - Friday, May 13, 2016 - 10:18
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Domain offers : Europeans, commas and periods in quotes
For more than 25 years I was raised, educated and trained to use the metric system, that French invention that uses meters, kilograms and the centigrade scale. For the past 20 years or so, I’ve adapted – for the most part – to the imperial system here in the US. I still feel more comfortable […]
Acro - Tuesday, May 10, 2016 - 13:33
Domain inquiries that shun their country’s ccTLD
When receiving a domain inquiry, there are three important elements to help you identify your potential buyer: Their name The email Their IP / locale Assuming that the inquiry maker does not attempt to mask who they are – in which case, you’d have to extract that information – by using the details above you […...
Acro - Friday, May 6, 2016 - 10:44
Domain security : All registrars should implement this feature by 101Domain
When it comes down to securing your domain names, one method is not enough. Domain theft is rampant, and the current structure of the reclaiming process puts the onus on the victim. In other words, it’s best not to have to deal with a domain theft incident to begin with. Two factor authentication is the […]
Acro - Thursday, April 28, 2016 - 15:2
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Did DomainTools grow too big for the domain industry?
Twenty years ago, I “enjoyed” querying the web portal of Network Solutions for the availability of domain names that popped in my head, and watch them getting registered two weeks later. Those were the days of “data trading” to key players in the domain market. The practice continued until the end of the monop...
Acro - Tuesday, April 26, 2016 - 19:24
Doubling your asking price : Not a threat, a promise
During the past two years, the introduction of numerous gTLDs rejuvenated the domain industry and the domain aftermarket. Domain sales have sustained a high volume and average sales price, indicating a healthy secondary market for domain names. Naturally, the value of .com, .net and .org domains – the original triad – has...
Acro - Thursday, April 14, 2016 - 16:19
Domain sales : Push the right buttons of your potential buyer
To convert a domain inquiry into a sale, there are certain key elements that must be taken care of. It’s not just a matter of pricing the domain right, and in accordance to market conditions. Many inquiries lead nowhere, at least temporarily, simply because the buyer is unwilling to make such an acquisition, being unfamiliar [&...
Acro - Wednesday, April 13, 2016 - 13:18
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Domains, branding and the corporate smell of the 1980’s
In the 80’s I collected corporate annual reports on offer via the Fortune 500 and Businessweek publications. I simply ticked off every checkbox on those coupons, and a few weeks later, glossy booklets arrived at my doorstep. My postman must have hated me, as the collective weight of those reports I’d get for free, week [&...
Acro - Monday, April 11, 2016 - 10:3
Domain inquiries : The two-spear attack and how to win it
Having closed on yet another five figure domain sale, I’m confident with discussing an incoming inquiry strategy, and how to win it. The “two-spear attack” is an attempt to get a domain, facilitated by the same party by submitting two offers of varied size. It can most definitely be extended to accommodate additiona...
Acro - Friday, April 8, 2016 - 11:6

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